Return & Refund Policy – Arkey Store

Thank you for shopping with Arkey Store. We value your trust and aim to provide a smooth, transparent, and reliable shopping experience. Please read our Return & Refund Policy carefully to understand how returns and refunds are handled at Arkey Store.

1. Eligibility for Returns

We accept returns within 7 days of the item being delivered to you.

To qualify for a return:

The request must be submitted within 7 days of delivery.
The item must be in its original condition, unused, and with all accessories and packaging.
The customer must provide a genuine and valid reason for requesting the return.
Proof of purchase (order number, receipt, or confirmation email) is required.

Products damaged due to misuse, negligence, or improper handling are not eligible for return.

2. Return Approval

Once we receive your return request, our team will:

Review the reason for return.
Verify the details and inspect any evidence provided (photos, videos).
Approve or decline the return based on our policy.

If the return reason is considered genuine and valid, your return will be approved, and we will share the return instructions via email at info@arkeystore.com.

3. Refund Process

If your return is approved:

A 100% refund will be issued back to your original payment method.
Refund processing may take 3–7 business days, depending on your bank or card provider.
You will receive an email notification once the refund has been initiated.

Important:
Shipping charges (if any) are non-refundable unless the return is due to an error on our end (wrong item shipped, defective item, etc.).

4. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for returns, including:

Perishable grocery items
Used personal care products
Items damaged after delivery
Products without original packaging

If a product is non-returnable, it will be clearly mentioned on the product page.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

Contact us within 48 hours of delivery.
Email clear photos/videos to: info@arkeystore.com
We will process a free replacement or offer a full refund.

6. Contact Information

For any questions or return requests, you can reach us at:

📍 Address: 7901 4th St Ste 300, Saint Petersburg, Florida 33702
📧 Email: info@arkeystore.com
📞 Phone: +1 (786) 429-9903